If you are running your fan in the reverse direction, MacroAir limits the speed of the reverse function to 50% compared to the forward direction and older remotes. This was done for efficiency and motor longevity reasons, as the increase in speed in reverse past 50% did not result in a favorable increase in performance versus energy used.
If you are not running your fan in reverse or suspect that you have another speed-related issue, verify the proper RPM the fan should be running by using the spec sheets for your fan model located here. It can also be helpful to compare the fan speed to other fans on site if they are the same diameter. If the fan does not appear to be spinning the proper speed, please start a support ticket here or call us at (866)668-3247 option 2 so that our Technical Support personnel can verify the issue and get you up and running 100%.
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