General FAQ
- How Many Blades Do Your Fans Have?
- How Do I Get My Fan To Hang Lower? Do You Offer Custom Length Extensions?
- What HVLS Fans Come With Fuses?
- Do You Have A WhatsApp Number?
- How Do I Determine The Appropriate Fan Model And Quantity For My Space?
- What Is HVLS?
General Troubleshooting FAQ
- How Can I Identify What Model Fan I Have?
- Why Isn't My Fan Working Properly?
- How Do I Buy A New Replacement Part For My Fan, Such As A Remote VFD, Or Motor?
- Why Is My Fan Spinning Backwards When The Remote Is Set To Forward?
- Where Can I Find Wiring Instructions And Schematics?
- Do Fans Need To Be Ran Below A Certain Speed For Safety Or Longevity?
Controllers FAQ
- Do Your Controllers Have Lockout Features?
- How Much CAT5 Cable Comes Standard With Your Fans?
- What Is The Maximum Length Of Remote Cable/CAT5?
- Can The Standard Touchpad Remote Run More Than One Fan?
- Are Your Controllers Weather-Proof?
- Can Your Fans Be Controlled By A Building Management System/Building Automation System (BMS/BAS)?
Direct Drive (AVD370, AVD3, AVD5, AVDX, AVDX Pro) FAQ
- What Voltages Are Compatible With Your Direct Drive Fan Lines?
- AVD Light Kit Compatibility
- I Ordered A 14’ AVDX Pro, But Actually Needed A 16’. Can I Order Larger Blades?
- I Ordered A 14’ AVD5, But Actually Needed A 16’. Can I Order Larger Blades?
- I Ordered A 14’ AVD3, But Actually Needed A 16’. Can I Order Larger Blades?
- I Ordered A 8' 370, But Actually Needed A 12'. Can I Order Larger Blades?
Gearbox (AirVolution, AirLegacy, AirLite) FAQ
- I Ordered A 14' AirVolution, But Actually Needed A 16'. Can I Order Larger Blades?
- I Ordered A 10' AirLite, But Actually Needed A 14'. Can I Order Larger Blades?
- Can I Order A Different controller Or Mount For My AirLite? What About A Longer Motor Cable?
- Can The AirLegacy Be Changed From An Analog Remote To A Touchscreen Or Network Controller?
- What Input Voltages Are Compatible With Your Gearbox Fan Lines?
- Why Isn't The AirVolution Available In 120V Or 600V, But The AirLegacy Is?
Lincoln Street FAQ
- Lincoln Street Mounting and Drop Tube Recommendations
- How big is the Lincoln Street fan?
- Is the Lincoln Street fan considered an HVLS fan?
- Is The Lincoln Street Fan Rated For Outdoor Use?
- How Tall Is The Lincoln Street Fan? Can I Order Longer Downrods?
- What Color Finishes Is The Lincoln Street Fan Available In?
Installation Manuals
- AVD Light Kit Installation Manual
- AVDX Installation Manual
- Lincoln Street Installation Manual
- AirRival Manual
- AVD5 Installation Manual
- AVDX Pro Installation Manual
Specification Sheets
- AVD Light Kit Specification Sheet
- AVDX Specification Sheet
- Lincoln Street Specification Sheet
- AVD5 Specification Sheet
- AirLite Specification Sheet
- AirVolution Specification Sheet
General Knowledge
General Troubleshooting
Network Troubleshooting
- Dual Control Troubleshooting - No Fans Scanning In (Public)
- Controller 30 Thumbdrive Update Procedure (Public)
- AirLynk Wiring Diagram
- Controller 30/Dual Controller Wiring Diagrams
- Controller 30/Dual Controller Not Lighting Up (Public)
- Network Troubleshooting - Process of Elimination (Public)
Troubleshooting Direct Drive (AVDX, AVD370, AVD3, AVD5, AVDX Pro) Fans
- Direct Drive Fault Code List (Public)
- SAFF Fault Code 107 - Direct Drive Troubleshooting (Public)
- ASF Fault Code 105 - Direct Drive Troubleshooting (Public)
- INFE Fault Code 69 - Direct Drive Troubleshooting (Public)
- TJF Fault Code 54 - Direct Drive Troubleshooting (Public)
- SSF Fault Code 44 - Direct Drive Troubleshooting (Public)
Troubleshooting, AirVolution/AirLegacy
- AirVolution/AirLegacy Fault Code List, Yaskawa Drives (Public)
- Analog Remote Troubleshooting, AirVolution/AirLegacy (Public)
- Gearbox Plug Information (Public)
- Flashing Run Light, AirVolution/AirLegacy Troubleshooting (Public)
- UV1 Fault Code 2 - AirVolution/AirLegacy Troubleshooting (Public)
- SC Fault Code 5 - AirVolution/AirLegacy Troubleshooting (Public)